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Customer Testimonials
Honestly, every time I deal with your company I am so impressed with the customer service! What a pleasure in a world of not very helpful service! Thanks - (oh and the filters are great too!)
~ Melinda G.
As always my filters have arrived in a speedy fashion. Thank you for being a rarity in this day and age business. Customer care, product and delivery were the best. Didn't realize you had refrigerator filters. My next order will be with you and the word will be spread. Again, thank you.
~ Lucia R.
Great Service, Great Filters, fit perfect with no issues, couldn't have been a better experience.
~ Walter P.
Wow, what great service. We ordered those 2 filters yesterday and they arrived at our door step this morning and free delivery. Thank you for your great service.
~ Raymond H.
I have ordered many times in the past years. The order dept is friendly and courteous. Ordered and shipped with no problems. Plenty of shipping info when shipped. I am a very satisfied customer. That's why I keep reordering with your company.
~ Peter Z.
Outstanding service. UPS just delivered my order. Never experienced such great service from any company. Great doing business with you. I will pass the word. Thanks again.
~ Jeanne T.
I want to thank you for what you do. It's awesome. I had been stuck ordering filters through my heating and cooling company and paying far more for one filter than what I found through your company. Thanks and I will continue to order from your company in the future.
~ Carl F.
I have used your filters beginning with a new HVAC system I purchased last year. The filters certainly do the job intended and do a much better job that the filters I used on a previous home HVAC system. I will be ordering more and recommending them at every opportunity. Your employees are superb in getting the orders processed, shipped, properly priced, with clear and concise information included in the paperwork. Thanks to all of you for the wonderful experience. Your efforts are a true rarity in today's business world.
~ Jim J.
You guys are awesome! In a perfect world, all websites would be operated like yours.
~ Adam D.
I must say, I am awesomely impressed with your service. To start off with, you initial email was a hoot and nice, too. Thank you for the kind words. Then the prices, the free shipping and the expeditious delivery were almost too good to be true. All great. The icing on the cake of customer service is the magnet displaying the filter part number for quick future reference. I took down the cardboard filter box end with the part number I had taped on the refrigerator so I didn't have to 'think' when it came time to reorder filters. I proudly showed my husband your clever magnet and put it up. Now I know what to reorder and from whom. You all have put a smile on the face of this customer. I'm thinking how to share your information with the teachers and staff at my elementary school. Everybody should know where to find the best deal on filters! Thank you for the savings and the awesome service.
~ Linda P.
The refrigerator water filter I got from you is working fine. The drinking water tastes great! Your service shipped in just a few days without any fees and the price was almost half what a retail store charges. Needless to say I am very pleased!
~ Nancy W.
Thank-you for your quick response. We will continue to order our filters from you - as we have in the past. Your prices are competitive, but your customer service is the best.
~ Lynn S.
Thank you so much for your excellent supply, amazing speed of shipping and free shipping. You even had an online discount coupon I used to save more. You guys are amazing. I was tentative at first because I've never heard of your company before or heard anything from ratings and was scared to buy anything, now I'm going to refer you to all my friends and family! Thank you so much!
~ Tina C.
Received order, promptly, product was as described. Very satisfied.
~ Don L.
This is more of a comment than a question. I've placed two orders in the last several days. One was for hard-to-find refrigerator filters. The other for a bunch of HVAC filters. Your customer service is great, and your prices are terrific. You have a permanent customer at this point. Thanks.
~ Walter T.
I am writing you to let you know how appreciative I am with the way you do business. I am in AWE of your refunding me for my purchase of a defective refrigerator water filter. In fact I was shocked somewhat to my surprise that Integrity in a Company is not lost. I applaud you for running a Company such as your's with a high degree of Integrity. I will remain your customer for life.
~ Andrew P.
You people are the BEST....ordered filters.....they turned out to be the wrong error!! NO PROBLEM...full refund no fuss no hassle...I will only use you guys from here out and I will be singing your praises to all my family and friends!!
~ Bob C.
Top notch service, fast delivery, and excellent product. I will continue my business through this company.
~ Scott R.
I have ordered several times from you and the service, products and shipping are all absolutely flawless! Best of luck in the new year with your excellent business model and your wonderful service.
~ Chuck D.
Thank you so much for you excellent customer service regarding the return of my filters. You will definitely receive more business from me in the future.
~ John P.
Great service and products are exactly as described. I'm looking forward to my change reminder emails. Thanks!
~ Ephram W.
I was very pleased working with your company. Your staff spent lots of time trying to find the best filter for my furnace. I bought a year's supply and it arrived quickly. I will continue ordering from you.
~ Ilene K.
Thank you. This is exemplary customer service.
~ Bill W.
Fantastic Service! I received my order within one day. I am very pleased and would recommend this online company to others. Thank you!
~ Joanne M.
The service I received from your company for the filters I ordered was great. It was easy and fast. Delivery was fast. I would recommend your company to anyone needing replacement filter for the refrigerator. Thanks!
~ Steve C.
Fast order! User friendly website!! Received in less than a week during busy holiday season! Customers really do come first here! Customer for Life!
~ Charles D.
Thank you so much for the wonderful service. Wish all business were like yours.
~ Karan P.
Your service was great, fast and you had really good prices. We had a question and got an email back within hours. We will definitely will order again when we need it and we recommended it to others. Thank you!
~ Mimi D.
Filters were a perfect fit, service and delivery were wonderful. Thank you for all your communication and updates regarding delivery. I will be ordering from you again and will recommend you.
~ Vicki K.
We received a defective product and I called your office. Megan answered and in a very professional manner and resolved the problem. Great customer service. Thanks Megan; we look forward to the new filters coming soon.
~ Terry M.
I received the water filters for my fridge in a timely manner, they fit perfect and I saved money. Very pleased with service. Will order again.
~ Angelo C.
Wow! Thanks very very much. I showed your PROMPT reply to my daughter and wife and told them, "now this is what customer service is all about."....You went beyond the call, and we are grateful!
~ Thomas C.
The service I received from Discount Filters has been excellent. In my first order of furnace filters, I ordered the wrong model. I consulted your customer service representative and she suggested alternatives. My second order was perfect, and the refund you made on the first order was fast. The free shipping attracted my attention from my first research, and it was the deciding feature that led me to order from your company. I will order all my filters from you. Thank you for the excellent service.
~ Lynne J.
I would recomand you guys to anybody needing filters. The service was great, the product is good quality, and your staff was very friendly to deal with. Thank you for a job well done.
~ Ken M.
I made the mistake of ordering the wrong filters. When I asked about returning them the response was immediate and informative with no hassles. I went ahead and ordered the correct filters and received them promptly just like the original order. I will use your company again and recommend it to anyone interested in filters.
~ Ron F.
That was ridiculously awesome service. I got my filter in one day and paid $20 less than the big box stores wanted. Wish I knew you existed earlier.
~ Andrew S.
The service was excellent, the time for receiving fantastic. And the price was great. Thank You!
~ Donna S.
I am very pleased with the filters I have ordered. I moved into a new condo building with 280-some apartments, and have referred many of my neighbors to order from you. I am happy with my filters and really like the reminder emails for reorders. Thank you!
~ Johnny P.
You are to be commended for your great prices and remarkably fast service. You will be my only source for filters for years to come.
~ Dennis Y.
Outstanding - this more than I could ask for. You guys are great, let me at your online product review and great support after the sale.
~ Lee C.
I am pleased to have found you! This was a great buy on our fridge water filters. We will be using you again and have shared your name with friends.
~ Angie S.
I wanted to thank you for the wonderful experience of ordering from your website. I recently attempted ordering filters for the first time on the internet and had a horrible experience with one of your competitors. Your site was easy to use, the prices were reasonable, and the delivery was quick. Night and day compared to the other company.
~ Jeffrey K.
I wanted to let you know that I appreciate you excellent customer service. You shipped my order quickly and provided tracking information. Your pricing is also very good and you can't beat "free shipping".
~ Patricia W.
I'm 67 years old and I can't ever remember receiving such good service. I will definitely order from you again. Such good service is unheard of now days. Keep up the good work. THANKS
~ Kenneth W.
I'll keep this short and to the point. This is the first time I ordered from guys are great. Thank you for the great service and price.
~ Mike O.
So I was already prepared to call you this morning assuming I would have to fight to get a refund prior to shipment. Thank you for already taking care of my refund and issuing a credit! Your customer service is wonderful and I will definitely be a repeat customer!
~ Candace B.
We were so impressed with the quick service that was given to our order. The filter was the exact one we needed and came in excellent condition. Anyone would be very happy with the product, service and the price. You are on our favorites list for future purchases. Thank you so much for a very good experience.
~ Sue Ellen H.
I just wanted to express my satisfaction regarding the great response to my order. I placed my order for water filters yesterday morning and I received notice that it was already shipped via UPS and expected to arrive tomorrow. Impressive! I look forward to doing much more business with your company! I will pass your website to my friends as well.
~ Frank S.
I just wanted to let you know I am so happy with the service I have received from you! I love the reminder e-mails. The website is easy to navigate and my orders have always arrived timely. Thanks for the wonderful service. And I will be ordering again soon!
~ Daima H.
You are an excellent company to do business with!
~ John K.
I think your service and price were exceptional. I would and will order through your company again Thank you.
~ Pete R.
I wanted to take a moment and thank you for your excellent customer service. I wish all companies I dealt with were as efficient and helpful as you.
~ Bob S.
Thanks for your quick delivery and the products were everything as advertised. Thanks again.
~ William E.
Thanks for the great service. Factory parts at a great price. Thanks again.
~ Doug B.
Thanks! I was really glad to find your site online. You offered just what I needed (and that I wasn't able to find locally), with an easy to use and helpful website. It's so nice to have such a good customer experience!
~ Lisa W.
We are very pleased with the service we rec'd, quick turn around, and the price with receiving the purchase. Thank you for your great service.
~ Gloria B.
I can always count on great service quality products and quick shipping. You guys get 10 stars for service.
~ Deanna H.
I could not be happier with the service I received from your company. My order arrived, quickly, promptly, and in perfect condition. Thank you for excellent service.
~ Elaine O.
Excellent, reliable service and good prices. Thanks.
~ Adrienne L.
Just want you to know that I think your company has been fantastic. I'm just sorry the items had to be returned, but I assure I will do business with you in the future and will gladly recommend you to other folks.
~ Bill W.
Quality products, prompt delivery, great customer service.....what more could anyone ask for.....keep up the great effort!
~ Robert M.
Just a note to let you know that my package was delivered this morning. Wonderful service on my order. Your service and communication is excellent.
~ Bill R.
Thank you, for your attention to detail and providing exactly what you claimed at prices that approach wholesale.
~ Ferenc K.
You were fast, easy to shop, accurate and reliable. This was a good experience.
~ Lawlin N.
We were very pleased with the price, ease of ordering, and how fast the order was delivered. Thank you!
~ Thomas B.
It was an excellent experience, rapid, and efficient service.
~ Maria C.
I just wanted to thank you as a company for making my return and experience stress free.
~ Joseph B.
The service was great, easy to find the exact filters that I wanted and at a great price.
~ Charles L.
Thank you for the courteous service. It was a pleasure and very easy to order from your online store.
~ Bill B.
I am completely satisfied with my purchase, plus your service was excellent.
~ Sylvia U.
You guys have great products and super quick shipping! Oh, I forgot to mention the value price!!!
~ Bill G.
I first ordered your filters because of a 9/24/2008 review, which stated, in part: "... what a difference it makes to have ones that fit exactly right." Up until that time, I had been struggling with filters that I had to force into place. But your filters do fit and your delivery time is exceptional. Thanks for such a quality product and such quality service.
~ Arlene W.
Thank you for fast service and quality products. I will definitely order products from again.
~ Arthur C.
You guys were great and saved me so much money by changing our AC filter ourselves. I purchase 2 refills for my filter for 1/3 the cost to replace one from our service man. Your video for installation was so helpful.
~ Susan H.
Very good, quick service. Ordered parts and received them quickly, would do business with them again.
~ Erik S.
NTS was right on time, and accurate cross referencing. I would consider NTS a Prefered vendor!!
~ Brian B.
Received the filters in two days, much quicker than expected. The filters fit perfectly and at a much cheaper price than I could get them elsewhere. All filters I need from now on will be ordered from you. Thank you for your products and service.
~ Steve M.
I would like to say that I am very happy with my purchase. The transaction was smooth, and was delivered as promised. I would definitely recommend your company.
~ Nila N.
Fantastic service - Thank you.
~ Rick E.
I received my replacement filter for my refrigerator. Thank you so much for such prompt and efficient customer service. I will definitely place my next order thru your company again!
~ Elizabeth M.
I recieved my filters in good condition and very pleased with the order - it was fast and quick to recieve. I appreciate doing business with a company that is this dedicated to satify customers.
~ Charlotte C.
Price good, quick shipment, all is well.
~ Joseph S.
The furnace filters you sent me arrived on time. They were exactly what I needed. Thanks for your help in getting the right filter for the job.
~ Tom C.
Wow!! Awesome service, I received the order the day after I placed it online!
~ Phil S.
I am very happy that I found your company as I saved $7.00 per filter and I received the order promptly.
~ Glendora C.
The filters that I received fit perfectly. They were shipped out immediately, well packed and sent by a fast carrier. If anyone needs Aprilaire 401 filters they should look no further than your store.
~ Bob E.
Wow, that was fast!
~ Terese B.
I received my filters and installed them and am more than pleased with the quality. Will definitely order again when I need more.
~ Linda S.
Terrific service, fabulous price, and we recommend you to all.
~ Jane K.
Yes, your service was excellent and I will use you again when I need more filters.
~ Sharon T.
My feedback is very positive. I will do business with again thank you for the great business.
~ Christa O.
We are very satisfied with the co. and filters we ordered. would order again! Thanks!
~ Fern S.
Just a quick note on my recent order; great service all around! Thanks.
~ Peter I.
Very pleased in the way my order was shipped. Nice and neat. Great job. I will definitely use you for my next re-order.
~ Samuel B.
I rate you a A+. The transition couldn't have been better.
~ Stephen F.
I'd like to say I was very impressed with the product I ordered, the time it was delivered and BEST of all THE PRICE that was far superior to it's manufacturer. I will re-order in the future and recommend your company to my friends, family and to my employer.
~ Earl B.
I have saved a lot of money ordering your filters and when I need them again, I will certainly call on your company again.
~ Rita F.
Extremely impressed with the service and follow-up info via e-mails. Knew exactly what my order status was and the location of the shipment. Thanks for an excellent job of supporting the customer.
~ Luther H.
Great service and display for ordering on the net.
~ Laurie H.
Just what I ordered, very reasonable price, and exceedingly prompt delivery. Thank you; I have you bookmarked for next year.
~ Josh H.
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